Footnote 146

See generally Lisa B. Bingham, REDRESSTM at the USPS--A Breakthrough Mediation Program, ACResolution, Spring 2002, at 34 (describing REDRESS program and its results from first years in full operation); Bingham & Pitts, supra note 138, at 142-44; Cynthia J. Hallberlin, Transforming Workplace Culture Through Mediation: Lessons Learned from Swimming Upstream, 18 Hofstra Lab. & Emp. L.J. 375 (2001) (transcribing speech given by an early architect of REDRESS program).